FAQ

Mentioned below are some frequently asked questions from our beloved customers

 

How do I contact customer support?

Email us at buy@thechatells.com and our support team will help you answer your query.

How long does it usually take to receive my order?

Depending on your location, it might take 7-12 business days, to get an exact time according to your location, contact support.

What payment methods does Chatells accept?

Our majority clientele prefer Visa, MasterCard, Amex , PayPal and Apple pay.

How do I track my order?

We provide a tracking number on demand from our outsourced shipment company. Email us at buy@thechatells.com to receive the tracking number.

What should I do if I receive a damaged product?

We encourage our customers to read our refund policy and shipping policy.

 

 

If you have any other question or need help with finding the right product according to your needs, feel free to contact us at buy@thechatells.com